1.  First Way :

Open the front cover of the printer. Remove the cartridge and carefully pull out any jammed paper.
If this resolves the issue, you're all set!

2.  Second Way :

If the jam continues, pull out the paper tray. Gently clean the paper pickup roller using a soft, wet cloth or cotton wipes.

1.  First Way :

Open the back cover and carefully remove any jammed paper.
If the issue is not resolved, proceed to the next way.

2.  Second Way :

Lift the scanner unit and clean both the upper and lower rollers with a soft, wet cloth or cotton wipes.

1.  First Step :

Remove the duplex tray.

2.  Second Step :

Carefully remove any jammed paper from the tray and then replace it.
If these steps don’t resolve the issue, please contact our service center.

1.  For Laser Printers :

Check if the toner cartridge is causing the issue. Try replacing the toner to see if the print quality improves.

2.  For Inkjet Printers :

Print a test page. If the pattern is not correct, perform a head cleaning process. Afterward, try printing again for better clarity.
If the issue persists, please contact our service center for further assistance.

1.  Open your browser and go to support.brother.com .

2.  Select your region  and country .

3.  Search for your printer model and click on Downloads .

4.  Once the download is complete, click on Driver/Utilities  (depending on your needs).

5.  Agree to the terms and click Download  to begin the installation.