𝐖𝐞'𝐫𝐞 𝐇𝐢𝐫𝐢𝐧𝐠: Customer Support Associate
🔹 𝐂𝐨𝐦𝐩𝐚𝐧𝐲: Sagar Group
🔹 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Kalanki, Nepal
🔹 𝐒𝐚𝐥𝐚𝐫𝐲: 20K (Based on proficiency & experience)
🔹 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 1 year of experience in Customer Support (internship or trainee experience preferred)
🔹 𝐄𝐦𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭 𝐓𝐲𝐩𝐞: Full-time
Key Responsibilities
• Create and manage Sales Orders (SO) in ERP systems.
• Coordinate with team members for invoice generation and order fulfillment.
• Follow up with clients for timely payments and maintain payment records.
• Assist customers during store visits and address their inquiries promptly.
• Handle customer concerns professionally through calls, emails, and online platforms.
• Work closely with the finance team for payment entries, intercompany billing, and reconciliation.
• Liaise with delivery assistants, warehouse teams, and partners for dispatch and stock updates.
• Collaborate with internal departments (HR & Finance, Warehouse, Sales, and Administration).
• Build and maintain strong relationships with external partners, vendors, and stakeholders.
• Uphold the organization’s values and professionalism in all interactions.
• Work flexible hours when required to meet operational or customer needs.
Qualification & Skills
• Minimum +2 (Intermediate) level in Management or equivalent; Bachelor’s degree preferred.
• Basic computer literacy; knowledge of MS Office
• Strong communication and coordination abilities.
• Good organizational and time-management skills.
• Detail-oriented, proactive, and eager to learn.