How to Solve a Paper Jam Inside the Printer?

1.  First Way :
Open the front cover of the printer. Remove the cartridge and carefully pull out any jammed paper.
If this resolves the issue, you're all set!

2.  Second Way :
If the jam continues, pull out the paper tray. Gently clean the paper pickup roller using a soft, wet cloth or cotton wipes.

How to Solve a Paper Jam at the Rear?

1.  First Way :
Open the back cover and carefully remove any jammed paper.
If the issue is not resolved, proceed to the next way.

2.  Second Way :
Lift the scanner unit and clean both the upper and lower rollers with a soft, wet cloth or cotton wipes.

How to Solve a 2-Sided Paper Jam (Duplex Jam)?

1.  First Step :
Remove the duplex tray.

2.  Second Step :
Carefully remove any jammed paper from the tray and then replace it.

If these steps don’t resolve the issue, please contact our service center.

How to Set Up Wireless Printing?

1.  Press the Menu  button on your printer.

2.  When WLAN  appears on the screen, press OK .

3.  Select Setup Wizard  and press OK  again.

4.  The printer will now search for nearby Wi-Fi networks.

5.  Choose your Wi-Fi network and enter the password using the Up/Down  buttons.

6.  Once completed, your printer will be connected to the Wi-Fi!

What to Do If Your Print Quality Is Poor (e.g., Lines on Prints)?

1.  For Laser Printers :
Check if the toner cartridge is causing the issue. Try replacing the toner to see if the print quality improves.

2.  For Inkjet Printers :
Print a test page. If the pattern is not correct, perform a head cleaning process. Afterward, try printing again for better clarity.

If the issue persists, please contact our service center for further assistance.

How to Install Printer Drivers?

1.  Open your browser and go to support.brother.com .

2.  Select your region  and country .

3.  Search for your printer model and click on Downloads .

4.  Once the download is complete, click on Driver/Utilities  (depending on your needs).

5.  Agree to the terms and click Download  to begin the installation.

How to Check if Your Operating System is Supported?

1.  Open your browser and visit support.brother.com .

2.  Select your region  and country .

3.  Search for your printer model and click on Supported OS .

4.  Check if your operating system is listed under the supported options.